m-Travel.com and Travel Distribution News

Archive Category: Hotels

Marriott assigns new roles to two senior sales and marketing executives

Marriott International has appointed John Licence as Regional Vice President, Sales & Marketing for the Caribbean and Latin America.

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Creating a distribution technology roadmap for independent hotels

For any accommodation provider, large or small, it is now practically impossible to ignore the internet as a distribution and marketing channel. Competition is rife and hotels with the best marketing and distribution reach dominate. However, whilst the large chains have huge budgets and strong brand recognition, smaller players need to be highly resourceful and innovative in order to harness the distribution power that the internet provides.

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Significance of most up to date hotel description on the Internet

By Hans Jürgen Rüffert, Revway

A homepage works like the information board of a hotel. Therefore, it is especially important to always keep the contents of the Internet pages the most up to date.

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Starwood focuses on monitoring consumer-generated content reviews

Standing Dog Interactive has signed an agreement with Starwood Hotels and Resorts Worldwide to monitor consumer-generated content reviews, videos and images.

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VRX ties up with Pegasus, expands Athena's global distribution reach

VRX Studios Inc. has signed a multi-year agreement with Pegasus Solutions, Inc., enabling the distribution of its HD rich media hotel content through Pegasus' Online Distribution Database.

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Creating a distribution technology roadmap for independent hotels

For any accommodation provider, large or small, it is now practically impossible to ignore the internet as a distribution and marketing channel. Competition is rife and hotels with the best marketing and distribution reach dominate. However, whilst the large chains have huge budgets and strong brand recognition, smaller players need to be highly resourceful and innovative in order to harness the distribution power that the internet provides.

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Priority Club Rewards welcomes 20,000 members every month in Greater China

InterContinental Hotels Group's Priority Club Rewards has surpassed one million members mark in Greater China.

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VRX offers new solution for content distribution challenges

VRX Studios Inc. has introduced a rich media content distribution model, Athena, that combines value-based pricing with unprecedented flexibility and coverage of hotels, destinations and cruise ships.

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"There is no greater sin than not having a robust and scalable data management strategy"

Revenue and Pricing Strategies in Travel, TDS Europe 2008 Special

The integration of customer data into the day-to-day operations of Revenue Management is a slow process and extremely challenging one, both in terms of technology and people.

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Lemon Tree Hotels valued at over US$500 million

Shinsei Bank Limited and Kotak Realty Funds have jointly invested US$30 million in Indian hotel company Lemon Tree Hotels for an equity stake of 5.9%, thereby valuing Lemon Tree Hotels at over US$ 500 million.

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New online travel community designed for Hyatt Gold Passport loyalty members

Hyatt Hotels & Resorts has launched an online travel community yatt'it.

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Sheraton Hotels & Resorts to get a make-over

Sheraton and its owners are undertaking an aggressive multi-year strategy to improve the quality and consistency of the brand portfolio that includes $1.3 billion in renovations, $400 million in key brand initiatives and $2 billion in new hotel openings.

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Allotz.com launches into Asia unearthing the myths about Channel Management

20 March 2008

MEDIA RELEASE

Allotz.com launched their revolutionary Inventory Distribution Platform to the Asian travel market at the EyeforTravel Distribution Summit Asia conference in Singapore this week.

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Unlocking the power of your hotel website

By Dr Des O’Mahony, co-founder and managing director, Bookassist

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Travel2.0 comes directly to Hotel Websites

The nature of the internet is rapidly changing. The online accommodation business is moving away from the large channel operators and directly to the hotel's own website.

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Globalisation, better-informed travellers and technologies to drive hospitality industry's future

Amadeus has launched a new report which identifies globalisation, a new breed of customer and new technologies as three key drivers for the hotel industry.

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Beijing hotel rooms prices rise 400-1000% for Olympics: Ctrip.com

Ctrip.com International Ltd has highlighted that quoted prices for hotel stays in Beijing during the summer Olympics has jumped up by four to ten times higher than normal.

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Travelocity's customers to get immediate access to IHG's inventory and pricing

Travelocity has teamed up with InterContinental Hotels Group (IHG) to strengthen its merchant hotel connectivity platform.

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Hotels have to recognise their strengths

By Hans Jürgen Rüffert, Revway

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Reservation and Channel Management Technology - More Education Needed?

Recently, I have been following discussions in various hospitality related blogs and groups concerning the selection and implementation of booking engines and other distribution technologies by hotels.

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Accor appoints Michael Issenberg as Chairman and COO of Asia Pacific

Accor has chosen Michael Issenberg as Chairman and Chief Operating Officer of Accor Asia Pacific and as a member of Accor Executive Committee effective 4 February 2008.

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New hotel content management solution

Pegasus Solutions, Inc. and Leonardo Media have entered into an agreement to create ContentHub, a hotel content management solution.

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Heightened hotel occupancy squeezes Travel Management Companies

Huge growth means hotels are experiencing unprecedented levels of occupancy throughout Asia. Demand is at such a high that - according to Lodging Econometrics - there are currently 1,555 hotels under construction, containing some 366,000 rooms in 24 countries across the region (Business Travel News, 4.2.08). 

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New ad campaign to personify the 'down-to-earth' nature of the Premier Inn brand

Britain's Premier Inn is to launch a multi-million advertising campaign featuring British comedian, Lenny Henry, later this month.

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Survey indicates agents' growing awareness and reliance on GDS promotions

A survey has indicated that travel agents continue to increase their reliance on global distribution systems promotions for hotel bookings.

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Accor introduces Pullman hotels in Asia Pacific

Accor has officially launched its new upscale brand, Pullman, into the Asia Pacific market.

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TripAdvisor hotel reviews double Hayes & Jarvis booking conversion rate

TripAdvisor has announced performance results of the integration of TripAdvisor hotel reviews into long-haul travel specialist Hayes & Jarvis' website.

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Preferred Hotel Group introduces Total Branded Connectivity

Preferred Hotel Group (PHG) has completed significant enhancements to its distribution systems to achieve Total Branded Connectivity.

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Marriott.co.uk launches affiliate marketing programme

Marriott.co.uk has recently launched an online UK affiliate marketing programme that enables websites to earn commissions on qualified stays at hotels booked on Marriott.co.uk.

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Carlson strengthens ties with Pegasus

Pegasus Solutions, Inc. has signed a contract with Carlson Hotels Worldwide to provide payment processing services to the global group's five major hotel brands.

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Role of initiating a private online community in reducing market research and utilisation costs

A media report has highlighted how InterContinental Hotels Group (IHG) is using a private online community to learn about the travel habits and preferences of customers in an online collaborative space.

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Orbitz signs deal with NH Hoteles, expands its lodging options across Europe

Madrid-based NH Hoteles has signed a distribution agreement with online travel company Orbitz Worldwide.

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A user-driven tool to deliver an unprecedented virtual experience

Atlanta-based Integrative Logic has built a collection of Virtual Trip Kits that combine "cutting edge data-driven CRM with the ultimate in Web 2.0 interactive travel planning."

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Premier Inn's performance buoyed by sustained corporate demand

Leisure group Whitbread's hotel chain Premier Inn has witnessed strong growth in sales, buoyed by sustained corporate demand.

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Preparing hotel industry for new era in search, reservation and distribution

Amadeus has completed the migration of 75,000 hotel properties onto a next-generation distribution technology platform.

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CCRA strengthens its hotel programme

CCRA International, Inc. (CCRA), an online supplier of negotiated hotel rates to the travel agent market, has shared that over 20,000 hotel partners have enrolled in the 2008 CCRA Hotel Program.

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Hilton Hhonors introduces Premier Online Rewards Store for its members

The Hilton Family of Hotels has launched the online Hilton HHonors Rewards Store, described as a  premier merchandise redemption offering.

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Putting hotel sales team back in the driver's seat to boost revenue

Chaago.com, an online travel exchange for hotels and travelers, has launched its website for this holiday season.

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"Internet offers our guests choices without having to speak to a service representative"

EFT's CRM Technology for Travel USA 2007 Special

When you have an increasing amount of information at your disposal, there is a natural tendency to use inferred, rather than customer-supplied data.

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Travelodge to open 100 hotels in Spain

Budget hotel group Travelodge is set to foray into overseas market, marking an investment worth 1 billion euros (715 million pounds) for Spain.

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An online friend of consumers and hotels

Chaago.com, an online travel exchange positioning itself as "a friend of consumers and hotels", offers consumers a new online avenue to search for hotel deals and to make-your-own-deal without ever entering a credit card number and without any obligation.

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InterContinental Hotels Group and Expedia, Inc. have entered into a multi-year agreement under which consumers can now book IHG hotels on Expedia sites globally.

InterContinental Hotels Group and Expedia, Inc. have entered into a multi-year agreement under which consumers can now book IHG hotels on Expedia sites globally.

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New tool for hotels to monitor online reviews

Standing Dog Interactive has launched ReviewAnalyst, an online dashboard for tracking consumer-generated hotel reviews, videos and images on popular travel and social sites.

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"Hospitality is not an online innovative industry"

CRM Technology for Travel USA 2007 Special

It is being widely acknowledged that loyalty programmes will start getting more personalised.

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Group RCI forms strategic alliance with LeisureLink

Group RCI has formed a strategic alliance with LeisureLink, a provider of online distribution for vacation rental properties.

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"GDSs will remain viable …yet will be pressured to become more competitive"

By EFT Correspondent, recently in Las Vegas

Hotels can develop their distribution 100 percent direct but commercially there will always be a percentage of customers that the indirect channels will deliver that they would not have otherwise been able to reach directly.

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IHG introduces new global development website, offers interactive experience

InterContinental Hotels Group (IHG) has launched its new global website for hotel developers.

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Accor completes sale of Red Roof Inn

Accor has recently completed the sale of Red Roof Inn to a consortium comprised of Citi's Global Special Situations Group and Westbridge Hospitality Fund, L.P. for US$1.313 billion.

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Starwood signs deal with Agoda

Online travel and discount hotel bookings website Agoda has announced a partnership with Starwood Hotels & Resorts to distribute hotel group’s Asia Pacific properties via Agoda’s websites.

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Pegasus to provide StarCite new transactional capability

Pegasus Solutions, Inc. has signed an agreement to provide its UltraDirect distribution technology to on-demand global meetings management company StarCite Inc..

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Starwood introduces new site to enhance relationship with travel professionals

Starwood Hotels & Resorts Worldwide, Inc. has launched StarwoodPro, a global programme “that offers travel professionals a differentiated and enhanced experience when conducting business with Starwood”.

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New brand of hotels promises affordable luxury, to debut in Amsterdam

A new concept and a brand of hotels, citizenM, has been established to cater to ` Mobile Citizens’, offering a new type of hotel experience for sophisticated travellers.

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Technology’s role in handling individual transactional uniqueness

EFT’s CRM Technology for Travel USA 2007 Special

CRM for Hilton stands for striving for true customer centricity, putting the customer at the center of its decision-making process. The organisation focuses on effectively utilising and integrating insights collected from consumers.

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Accor Hospitality signs distribution contract with GHRS

GHRS has expanded its distribution network by signing a contract with Accor Hospitality.

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Accor’s 1H net profit more than doubles to €596 million

Accor has stated that its consolidated revenue rose by a reported 8.8 percent to €4,015 million in the first six months of 2007.

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Capitalising on online `browser’ and offline ‘booker’ behaviour

By EFT Correspondent in Shanghai

InterContinental Hotels Group (IHG) has been quite proactive with its online initiatives in China, especially with its end-to-end Chinese language website launched in early 2004 and localisation of its online advertising efforts.

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Fairmont and Pegasus strengthen ties

Pegasus Solutions has signed a deal with Fairmont Hotels & Resorts to continue providing the hotel chain with its Global Commission Services.

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Americas region leads InterContinental Hotels’ pipeline growth

InterContinental Hotels Group (IHG) increased its global pipeline by more than 29,000 rooms, expanding the total number of rooms to over 187,000 in the first half of 2007.

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InterContinental Hotels’s operating profit rises

InterContinental Hotels Group PLC stated that its continuing operating profit increased by five percent from £106m to £111m, up 17 percent at constant currency rates as it shared its first half results.

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Hilton, Wyndham, Delta, Expedia and Travelocity reveal how to manage and measure customer data to build loyalty and maximize sales

According to IBM, inaccurate data costs US businesses $116 billion per year in postage, printing and overheads.  Without properly sourced and managed data, a CRM system has no hope of success.  And this is particularly important in the travel industry, where customer preferences, geographical information and brand loyalty play such an important role in leveraging marketing campaigns.  In order to succeed, in today’s highly competitive market, travel companies need to both be fanatically data-driven and have a consumer-centric philosophy – Two central themes of EyeforTravel’s inaugural conference, CRM Technology for Travel, being held on 9-10 October in Las Vegas.  For more information click here: www.eyefortravel.com/crmtech2007

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Making vacation rental transaction as easily as booking a hotel online

Wyndham Worldwide’s Group RCI has launched Endless Vacation Rentals, a global one-stop shop for travelers to rent a wide variety of vacation rental accommodations at available properties worldwide.

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The birth of `Homo Spaciens'

Galactic Suite, a private space tourism company, will open the first hotel planned in space for business in 2012.

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Starwood’s Preferred Guest website re-designed, to offer personalised access

Starwood Hotels & Resorts’ website for members of Starwood Preferred Guest hotel loyalty programme, SPG.com, has been redesigned.

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Trust and Leonardo Media develop interface to streamline hotel images distribution

Travelport’s Trust International and Leonardo Media have signed an agreement for the development and implementation of an interface between Trust’s Voyager Central Reservation System (CRS) and Leonardo’s Digital Management Asset Platform.

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Luxury hotel market benefiting greatly from travel agent-generated bookings

The hotel industry witnessed steady growth based on electronic distribution performance for the first quarter of 2007.

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Holiday Extras introduces `Undercover’ hotel booking service

Holiday Extras has launched Undercover Hotels booking service, offering special low rate by keeping the identity of the hotel a mystery until the customer gets confirmation email for booking.

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Global hotel deal activity to June touches $56 billion

Jones Lang LaSalle Hotels estimates that $110 billion worth of global hotel transactions could be completed by the end of 2007, marking another consecutive record year in hotel sales.

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Electronic bookings show no signs of slowing down

Consumers continued an upward trend of shopping for hotels online and booking electronically resulting in steady growth for the hotel industry, according to TravelCLICK’s 2007 first quarter eTRAK results.

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"First half confirmed the uptrend in the hotels business in Europe": Accor

Accor's consolidated revenue rose 8.8 percent to 4,015 million euros in the
first six months of 2007.

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IHG announces senior management appointments for APAC and EMEA

InterContinental Hotels Group PLC has appointed Peter Gowers as Chief Executive, Asia Pacific region and Kirk Kinsell as President, Europe Middle East & Africa (EMEA).

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Starwood and Vacation.com sign preferred hotel alliance for agency network

Starwood Hotels & Resorts Worldwide, Inc. and Vacation.com have announced an agreement to create an alliance that offers incentives, including marketing support and rewards, to agency members that book accommodations with Starwood’s nine brands.

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Accor Services acquires Surf Gold for €12.6m, strengthens Marketing Services segment

Accor Services recently acquired Surf Gold for €12.6 million, an initiative part of its active external growth strategy.

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PE firm Blackstone to buy Hilton for $26 billion

Hilton Hotels Corp. has agreed to be acquired by the US private equity firm
Blackstone Group in a deal valued at $26 billion.

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Travelocity renews pact with InterContinental Hotels

Travelocity has extended its longstanding distribution agreement with InterContinental Hotels Group.

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InterContinental’s Asia Pacific CEO resigns after review of academic qualifications

InterContinental Hotels Group PLC (IHG) has announced the resignation of Patrick Imbardelli from his position of Chief Executive, Asia Pacific Region.

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Hilton’s CRM mantra: Strive for true customer centricity

EFT Special: Sales and Marketing in Travel USA 2007

The concept of “CRM” is not new but what does it mean for a big travel supplier like Hilton?

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Sabre Travel Network’s Hotel UpSell reaches 5000 properties

Sabre Travel Network’s merchandising tool Hotel UpSell has nearly tripled the number of hotel properties in its network during the first five months of 2007, reaching the milestone of 5,000 hotel properties in May.

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Starwood to enhance guest experience through Microsoft Surface

Starwood Hotels & Resorts Worldwide, Inc. is set to become the first company in the hospitality industry to debut Microsoft Surface.

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Trust International and Lanyon sign interface agreement

Trust International has signed an agreement with Lanyon, Inc., a provider of content management tools, for an interface between Trust International's Voyager CRS and Lanyon's consortia contracting tool – Lanyon Content Control Center.

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360TRAVELpacksTM enhanced with a new hotel module, to be launched at TDS Europe

Virtual tour specialist 360TravelGuide.com is to launch the latest version of its 360TRAVELpacksTM with a new hotel module at EyeforTravel’s Travel Distribution Summit Europe 2007 to be held  on 23-24 May at the Business Design Centre in London.

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VRX expands contract with Wyndham Hotel Group

VRX Studios Inc. has signed an addendum to its custom services agreement with Wyndham Hotel Group to provide property photography services throughout 2007.

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Understanding the timing of US-based travel companies’ foray into emerging markets

Sales and Marketing in Travel USA 2007: By EFT Correspondent in Miami

Wyndham Hotel Group International continues to strengthen its presence in key markets where it already has critical mass, such as the UK, Ireland, Germany and China and explore development opportunities in more mature European markets as well as emerging markets in the Middle East and Asia-Pacific, such as India.

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Accor to open over 60 new hotels in China by 2009

Accor has marked 2007 as a record year for its development in China with the company’s emphasis equally divided between new luxury/upmarket product and economy hotels.

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Starwood to redesign SPG.com

Sales and Marketing in Travel USA 2007: By EFT Correspondent in Miami

Starwood Hotels and Resorts Worldwide is working on plans to redesign SPG.com, an exclusive offering for Starwood Preferred Guests, to inspire travel to company’s distinctive properties via easy and interactive access to the site.

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Hilton Hotels to add "by Hilton" branding to lesser-known brand names

Hilton Hotels Corporation is to add "by Hilton" branding to its Doubletree,
Embassy Suites and Hampton hotels opening in Canada and Latin America in the
future. 

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Hilton excels in leveraging guest data to deliver personalised experiences

EFT Special : Sales and Marketing in Travel USA 2007

Hilton excels in leveraging guest data to deliver personalised experiences has set commendable precedents in service enhancements including utilisation of exemplary guest recognition technology over the years.

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Worldwide electronic hotel revenue up by 19.3 percent in 4Q

Worldwide electronic hotel revenue from the GDS and key Internet sites increased 19.3 percent in the last quarter of 2006 vis-à-vis the same quarter in 2005, according to TravelCLICK’s quarterly eMonitor results.

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Galileo adds ANA, Langham and Sol Melia Hotels to its BAR programme

Galileo has added three international hotel chains to its Best Available Rate (BAR) programme.

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Accor’s 1Q revenue increases by 8.9 percent

Accor’s consolidated revenue rose 8.9 percent to €1,887 million in the first three months of 2007.

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Morgan Stanley buys 13 ANA Hotels for $2.4 billion in Japan

Japan’s All Nippon Airways is to sell 13 hotels and two property management units to Morgan Stanley for $2.4 billion, a deal termed as the biggest hotel transaction in Asia.

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IHG appoints Alexi Hakim as COO for the UK and Ireland

InterContinental Hotels Group (IHG) has shared that Alexi Hakim will become Chief Operating Officer for the UK and Ireland from 21 May 2007.

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Ibis launches "Happy 30" deal in 15 European countries

After revamping its website, economy hotel chain Ibis has launched its new
"Happy 30" deal in 15 European countries, offering "incredibly low rates for
reservations made online at ibishotel.com at least 30 days in advance".

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“As a medium sized brand, we are naturally quite reliant on intermediaries today”

Travel Distribution Asia Special: By EFT Correspondent

Recently, Millenium & Copthorne Hotels shared its plans of working on destination-focused presentation on its website to improve persuasion and conversion.

Continue reading "“As a medium sized brand, we are naturally quite reliant on intermediaries today”"

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Steve Heyer resigns as chief executive officer of Starwood Hotels & Resorts

The Board of Directors of Starwood Hotels & Resorts Worldwide, Inc. has announced that Steven J. Heyer has resigned as chief executive officer and a director.

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Videoagency launches online hotel video portal

Videoagency has launched the first online hotel video portal called Trivop.com.

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Indians will be moved to book online more than ever before by a convergence of conditions

Travel Distribution Asia Special: By EFT Correspondent

Even as India’s online travel business is expected to grow exponentially in the years to come, there are several dilemmas which the industry faces today.

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Banyan Tree revamps its website, focuses on visuals and information

Travel Distribution Asia Special: By EFT Correspondent

Banyan Tree Holdings Ltd, a developer of premium resorts, hotels and spas, is revamping its own online offering as the group focuses on driving the traffic to its own branded website.

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Taj to implement Amadeus RMS in 32 properties

Taj Hotels Resorts and Palaces has selected Amadeus Revenue Management System (RMS) for 32 hotels and resorts around the world.

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Commission payments from Worldhotels to agents touch US$12 million in 2006

Worldhotels paid the highest amount of commission to the worldwide travel agency community in its history in 2006.

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Diamond Resorts acquires Sunterra, strengthens its position in vacation ownership

Sunterra Corporation has entered into a definitive agreement with an affiliate of privately held Diamond Resorts, LLC, based in Las Vegas.

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Hilton to re-launch two sites, completes translation of its booking portal into Spanish

Hilton Hotels is to re-launch its two online channels HiltonJourneys.com and HiltonToHome.com.

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Millenium & Copthorne plans destination-focused presentation on its site

Travel Distribution Asia Special: By EFT Correspondent

Millenium & Copthorne Hotels continues to localise millenniumhotels.com’s content. It has rolled out source market sites for Singapore and is preparing the same for Australia/New Zealand. 

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Hilton Escapes offers new options for vacation planning

Hilton Escapes, the one-stop shop for travelers planning air-inclusive and excursion-filled vacations, has come up new options for vacation planning. 

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Over 20 hotel companies sign up Amadeus’ commission management solution

Amadeus has stated that it has received strong support for its pioneering hotel commission management solution.

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Atos to manage InterContinental Hotel Group’s new payment card scheme

Atos Worldline has signed a five year contract with InterContinental Hotels Group (IHG) to develop, operate and manage its new business-to-business payment card for use by IHG hotels in the UK.

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Whitbread bullish on future performance

Leisure group Whitbread issued an upbeat trading update as like-for-like sales growth picked up across all four of its main businesses, which include Premier Travel Inn budget hotels.

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Harrah’s posts $47.6 million net income in 4Q

Harrah’s Entertainment, Inc. posted net income of $47.6 million in the fourth quarter, compared with a loss of $142.2 million during the same period a year ago.

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easyGroup set to take its budget hotel franchise into the Middle East

easyGroup has shared its plans of expanding its budget hotel franchise into the Arab world and South Asia.

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Hilton Hotels creates two new executive management positions

Hilton Hotels Corporation has created two new executive management positions
and the promotions of two executives to fill these roles.

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"2006 was a successful year for InterContinental Hotels Group on all fronts"

InterContinental Hotels Group Plc's operating profit declined by 14 percent as
the company shared its full-year results to December 31, 2006.

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Overcoming distribution challenges via a "joined-up approach" to channel management

Viewpoint: Bruno des Fontaines, vice president, Amadeus Hospitality Business Group

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Four Seasons Hotels agrees to US$3.4 billion bid

Luxury hotel operator Four Seasons Hotels Inc has agreed to accept a US$3.37 billion going-private offer.

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Where CRM in hospitality industry should go next?

CRM Special: By EFT Correspondent

Investing in technology and research that explains when/where/why a particular consumer is likely to purchase is where the hospitality industry should go next, feels Rachel Ryerson, director - field marketing, - Hawaii/French Polynesia, Starwood Hotels and Resorts Worldwide.

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“Our brand goal is not to be the best known hotel brand just the best loved one:” Kimpton Hotels

CRM Special: By EFT Correspondent in San Francisco

The road of one-to-one marketing is a tough one but its one that’s been very successful for Kimpton, says Steve Pinetti, SVP sales and marketing, Kimpton Hotels.

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Hilton strengthens its leisure proposition with a short-break product

Hilton has launched Hilton Mini Breaks, its first international short-break leisure product.

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Avoid collecting reams of data for the sake of filling a database

CRM Special: By EFT Correspondent

Do companies ensure that while obtaining data from customer they provide value in return?

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G-wiz offers hotels an alternative to traditional commission-based structure

G-wiz by Great Hotels Organisation is set to launch a simple screen booking solution for hotel websites.

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Best Western Hotels GB manages 58 percent growth in online bookings

Best Western Hotels GB, the largest group of independently owned and managed hotels in Great Britain, has witnessed a significant increment in its booking revenue following the overhaul of its site.

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Finding an effective way of aligning incentives relation between suppliers and intermediaries

CRM Special: By EFT Correspondent in San Francisco

A major challenge concerning suppliers when it come to optimising revenue from CRM is the channel optimisation issue.

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How does Sol Meliá assesses the effectiveness of its loyalty programme?

CRM Special: By EFT Correspondent in San Francisco

Sol Meliá Hotels & Resorts assesses the effectiveness of its loyalty programme with room night production and revenue obtained, according to Adriana Toledo, director - loyalty programmes, Americas Division, Sol Melia Hotels and Resorts.

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Best Western International promotes Renee Ryan to VP marketing

Best Western International has promoted Renee Ryan to the position of vice president of marketing.

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Corinthia Hotels revenue shows "dramatic" growth in the US

Corinthia Hotels has managed a 70 percent growth in 2006 of overall room
revenues from the US market.

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"Each brand has its own promise that must be delivered": Starwood's Rachel Ryerson

CRM Special: By EFT Correspondent in San Francisco

Companies need to create value for the customer when asking for personal data.
And allowing guests special access to services and/or functionality is one way
to create value in exchange for information, according to Rachel Ryerson,
director - field marketing, - Hawaii/French Polynesia, Starwood Hotels and
Resorts Worldwide.

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"Our loyalty programme is about preferences, not miles and points": Kimpton Hotels

CRM Special: By EFT Correspondent in San Francisco

"Miles and points are a negative motivation - works for some businesses but
not for Kimpton".

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Best Western focuses on a new culture of customer service

CRM Special: By EFT Correspondent in San Francisco

Best Western is gearing up for the launch of a new culture of customer service called My Best Customer Care.

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Asia Pacific manages 20.12 percent RevPAR growth in 2006

London has emerged as the top European market in revenue per available room (RevPAR) for 2006, according to a report.

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Hilton launches global meetings and events website

Hilton has launched its first, global meetings and events website to drive online meeting and event bookings.

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Accor gears up for new global loyalty programme

Olivier Hudry has joined Accor’s Relationship and Internet Marketing team as vice president loyalty programmes.

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Increasing online revenues via efficient marketing and loyalty schemes

Neolane, a provider of customer marketing and communication software, has enabled Accor Hotels to increase online revenues by over €180m and cut marketing costs by €300,000 per annum.

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Best Western’s global loyalty programme posts its strongest annual growth in 2006

Gold Crown Club International, Best Western’s global loyalty programme has shown unprecedented growth in 2006, with a record 28 percent increase in sales year on year.

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Hotelier’s 2007 Top Ten Internet Marketing Resolutions

By Max Starkov and Jason Price

This year at least a third of all hotel bookings will be generated from the Internet (29% in 2006, 25% in 2005). Another third of all hotel bookings will be influenced by the Internet, but done offline (call center, walk-ins, group bookings, etc). By the end of 2010, over 45% of all hotel bookings will be completed online (Merrill Lynch). Are hoteliers taking full advantage of this dramatic channel shift? Has the shift increased commoditization of the hotel product? Is there such a thing as customer loyalty in this environment? How can the hotel increase its direct online market share? What are some Consumer Generated Media formats and initiatives to consider, develop and implement? Is there more hoteliers can do to compete and succeed? The 2007 Top Ten New Year’s Internet Marketing Strategy Resolutions, presented by Hospitality eBusiness Strategies (HeBS) for the seventh year in a row provides some of the answers and action steps.

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Choice Hotels’ chief marketing officer quits

Wayne Wielgus, executive vice president and chief marketing officer, Choice Hotels International has decided to leave the company. He had joined the company in 2000.

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Homewood Suites by Hilton gearing up to introduce new interactive tool

Homewood Suites by Hilton is to launch Suite Selection, the hotel industry’s first interactive room selection tool designed to give guests full control when checking in online.

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Millennium & Copthorne Hotels signs deal with Expedia

Online travel company Expedia has signed a new strategic partnership with Millennium & Copthorne Hotels.

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Hilton foresees a rosy picture

Hilton Hotels Corp. expects recurring earnings per share to increase 16 percent to 22 percent annually through 2009 as it adds about 120,000 rooms globally over the next three years.

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Trust.Wizcom launches enhanced CRS technology for hotel groups

Trust.Wizcom has launched Voyager CRS 9.0, its central reservation system for the hospitality industry.

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Passkey and HBSi to jointly provide robust connectivity for online group reservations

Passkey and Hotel Booking Solutions Incorporated (HBSi) have recently decided to integrate their platforms to provide the industry with the most robust connectivity for online group reservations.

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Marriott forecasts nearly $4 billion in gross revenue for Marriott.com in 2006

Marriott International, Inc. expects Marriott.com to shatter its revenue record by generating nearly $4 billion in gross hotel-level sales across Marriott’s 2800 property system this year.

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Starwood sign an agreement with VRX for interactive destination maps

VRX Studios Inc. has signed an agreement with Starwood Hotels & Resorts Worldwide, Inc. wherein VRX will create and Starwood will licence, an extensive set of unique interactive destination maps.

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How are brand websites faring vis-à-vis third-party merchant and opaque websites?

Consumers continue an upward trend of shopping for hotels online and booking electronically, according to TravelCLICK’s consolidated third quarter eTRAK results.

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Managing hotel booking commissions more effectively through Sabre Worldwide Commission Manager

Sabre Travel Network is set to launch a new web-based product, Sabre Worldwide Commission Manager, to help hotels and travel agencies manage hotel booking commissions more effectively.

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Galileo introduces multi-currency rate distribution for hotels

Galileo has launched multi-currency rate capabilities for hotel companies distributing through the Galileo GDS.

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India is an outstanding market for hotel development: Hilton Hotels

Hilton Hotels Corporation is to create a joint venture company with real
estate developer DLF Limited (DLF) in India.

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India is an outstanding market for hotel development: Hilton Hotels

Hilton Hotels Corporation is to create a joint venture company with real
estate developer DLF Limited (DLF) in India.

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Wyndham Vacation Ownership announces Preferred Hotel Pricing option

Wyndham Vacation Ownership has come up with global Preferred Hotel Pricing for timeshare owners.

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Pegasus Solutions works on new upgrades into HotelFactory CRS

Pegasus Solutions, Inc. has introduced new availability and pricing displays for its HotelFactory central reservation system (CRS), including a Calendar View, Table View and Inheritance View.

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Taking hotel imaging to another level with date stamping

VRX Studios Inc. has launched “Always Fresh” campaign that date stamps all hotel photos, virtual tours and interactive maps.

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Pegasus Solutions introduces web analytics service

Pegasus Solutions has launched its web analytics service, which enables hoteliers to achieve optimal bookings through an analysis of online consumer activity.

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hotel.de achieves new booking record in October

Online reservation service hotel.de has managed a new booking record in
October.

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Worldhotels.com to reward customers for booking online at least 21 days in advance

Worldhotels has launched an advance purchase product Get it Now!, offering customers reduced room rates on hotel bookings made at least 21 days in advance of arrival.

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Improving hotels operations with ‘up-to-the-minute’ log book of service requests

Having an ‘up-to-the-minute’ log book of almost all service requests and every aspect of maintenance within the hotel operation would enable an instant service delivery.

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Global Hotel Alliance sets up its interactive site

Global Hotel Alliance (GHA) has launched a fully interactive site with independent tailored packaging recently.

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Opodo CEO Simon Vincent to join Hilton Hotels Corporation

Amadeus IT Group has announced the resignation of Simon Vincent as chief executive officer at Opodo Group.

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Hilton Hotels Corp. expects record $2.5 billion in revenue from website bookings in 2006

Hilton Hotels Corporation expects more than $2.5 billion in revenues generated from bookings on its proprietary websites for the full-year 2006 compared to $709 million five years ago, in 2002.

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TRX and Hotelzon International sign an integration agreement

Hotelzon International and TRX are to integrate booking platforms.

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Travelocity signs deals with Blackstone Real Estate partners’ three hotel brands

Travelocity has signed deals with three hotel brands owned by affiliates of Blackstone Real Estate partners, making Travelocity a preferred online distribution partner.

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GHO set to unveil its revolutionary new web booking engine for hotels

G-rez by Great Hotels Organisation (GHO) is gearing up to introduce its revolutionary new web booking engine for hotels, called G-wiz.

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Wyndham gears up for driving business to new sites in the UK, Ireland and Germany

Interview with Daniel del Olmo, vice president – International, Marketing and Strategy, Wyndham Hotel Group

EFT Berlin 2006 Special: By EyeforTravel.com Correspondent

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IHG forms hotel operating joint venture with ANA

InterContinental Hotels Group has signed a hotel operating joint venture with All Nippon Airways (ANA) to be named IHG ANA Hotels Group Japan. 

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Leading Hotels of the World underlines its commitment to travel agency community

Leading Hotels of the World, Ltd. has joined Galileo Best Available Rate (BAR) programme.

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World's first independent hotels' points-based frequency programme

Great Hotels Organisation (GHO) is to launch what is being termed as "a
ground-breaking rewards scheme" aimed purely at the independent hospitality
industry.

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Golden Tulip signs global distribution deal with Opodo

Online travel company Opodo Ltd. and Golden Tulip Hospitality have entered into a global distribution agreement involving a preferred partnership.

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Interview with Larry Hall, chief executive officer, Hotel Booking Solutions Inc.

There exists tremendous pressure to lower the costs of distribution in the industry. And Hotel Booking Solutions Inc. chief executive officer sees it in two areas.

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Wyndham Worldwide to re-brand its timeshare properties

Wyndham Worldwide Corporation has decided to re-brand its timeshare properties – Fairfield Resorts, Trendwest North America and Trendwest South Pacific – under the Wyndham name.

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Amadeus signs 76 hotel brands for its Best Available Rate programme

Amadeus has shared that 76 hotel brands have signed up to its Best Available Rate programme since it was launched in February 2006.

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Bringing in ease and simplicity to a highly complex distribution landscape

By EyeforTravel.com Correspondent

Hotel Booking Solutions has made tremendous progress this year, according to its chief executive officer Larry Hall.

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Pan Pacific introduces `Best Rate Guarantee’ policy for online bookers

Pan Pacific Hotels and Resorts has launched a `Best Rate Guarantee’ policy for online bookers as well as a new online service eDirect by Pan Pacific to improve booking processes for corporate clients.

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Dynamic Leisure signs wholesale merchant contract with Hilton Hotels

Hilton Hotels Corporation has chosen Dynamic Leisure Corporation for a global wholesale merchant contract.

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Premier Travel Inn ties up with Hotelzon International

UK’s largest hotel chain Premier Travel Inn (PTI) has tied up with Hotelzon International in order to keep its distribution costs as low as possible.

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New hotel e-brochure system for management of corporate transient proposal process

Lodging Interactive has launched a hotel e-brochure system for hotel sales managers for managing their corporate transient proposal process.

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Global Hotelindex integrates Google-Maps for user friendliness

Switzerland’s Global Hotelindex Ltd. has integrated its offerings with Google-Maps.

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