Kuoni Group selects Tealeaf

Kuoni has selected Tealeaf to support its future global website roll-outs, which are part of an increased online-focused business strategy.

The tour operator intends to understand customer needs and preferences in order to improve usability, site content, information architecture and transaction simplicity. 

Benno Iten, head of sales for Kuoni Switzerland, who is also heading the group wide e-business, said, “This is a significant year for Kuoni’s ebusiness. We are shifting to a new model that allows us to improve user experience and efficiency.

Tealeaf will also support Kuoni in further optimising its e-business strategy.

The Kuoni Group has started Tealeaf implementation for the UK and Switzerland with more countries to follow. The first next generation website went live in Switzerland in June 2009.

Kuoni is the first tour operator outside the USA and UK to deploy Tealeaf’s customer experience software.

Read more: online customer experience